Any company’s success lies in empowering the sales team with right product knowledge. This program is specially designed for the sales team for a better understanding of the customers and products. Brings a professional approach towards selling the products.
- History of Indian jewellery
- Indian jewellery market
- Jewellery: Mines to market
- Designing
- Importance of designing
- Main aspects to be considered in designing
- Gold Essentials
- Silver Essentials
- Platinum Essentials
- Diamonds Basics
- An understanding of Gemstones
- Diversity in Indian jewellery
- Types of jewellery
- Understanding customers
- Roles and responsibilities of jewellery sales associate
- Customer interaction
- Sales process
- Do’s and don’ts
- Complaint handling
- Stock taking
- Follow up
- Who will benefit: New recruits, existing staff , purchase department and beginners in jewellery retailing
Duration: 3 Days
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