Any company’s success lies in empowering the sales team with right product knowledge. This program is specially designed for the sales team for a better understanding of the customers and products. Brings a professional approach towards selling the products.

  • History of Indian jewellery
  • Indian jewellery market
  • Jewellery: Mines to market
  • Designing
    • Importance of designing
    • Main aspects to be considered in designing
  • Gold Essentials
  • Silver Essentials
  • Platinum Essentials
  • Diamonds Basics
  • An understanding of Gemstones
  • Diversity in Indian jewellery
  • Types of jewellery
  • Understanding customers
  • Roles and responsibilities of jewellery sales associate
  • Customer interaction
  • Sales process
  • Do’s and don’ts
  • Complaint handling
  • Stock taking
  • Follow up
  • Who will benefit: New recruits, existing staff , purchase department and beginners in jewellery retailing

Duration: 3 Days

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